Ticket

Ticket

The ticket interface is designed to streamline the process of reporting issues or making requests within a system.

1. Tickets

   This section displays the all self tickets to the user. Admin will see all tickets of all users. In this particular ticket shows the status of ticket, subject of ticket, number of comments and priority of ticket. When admin/user click particular ticket then admin/user can add comment on that ticket. Admin/User also upload attachment related to that ticket. Admin also change status of that ticket.

   
   1. Close Ticket

      Only admin sees this button. With the help of this button admin close the ticket.

   2. Activity

      It displays the comments of that ticket.

   3. Description

      In this section admin/user will write the comment of that ticket.

   4. Attachment

      In this section admin/user will add another attachment of related to that ticket.

   5. Comment

      This button add the comment on that ticket.

   6. Back

      This button navigates the user back to the previous page.

2. Create Ticket

   When user click this button then system will appear create ticket form. This button only displays to the users.

   
   1. Category

      This dropdown menu allows the user to select the category of the ticket.

   2. Subject

      This text field is for entering a brief summary or title of the issue or request. It should be concise but descriptive enough to give a clear idea of the problem or inquiry.

   3. Priority

      This section allows the user to set the urgency of the ticket. Options typically include "Low," "Medium," and "High."

   4. Description

      This is a rich text editor where the user can provide a detailed description of the issue or request.

   5. Attachment

      This area provides an option to upload files related to the ticket. Users can drag and drop files or click the "Browse" link to select files from their device.

   6. Discard/Create

      Discard button allows the user to discard the current ticket creation process. Create button submits the ticket for processing.

   7. Back

      This button navigates the user back to the previous page without discarding the entered information.

3. Filter
   1. Search

      Use the search functionality to find ticket based on subject and description of ticket.

   2. Date Range

      Filter ticket based on a specified date range.

   3. Category

      Filter ticket based on a category like (deposit, activate, kyc, withdrawal, others).

   4. Priority

      Filter ticket based on a priority like (low, medium, high).

   5. Priority

      Filter ticket based on a status like (open, closed).

   6. Apply/Reset

      Click 'Apply' to apply the selected filters or 'Reset' to clear all filters.